Privacy Policy

Last Updated: Feb 10, 2026

FrontiaBike ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

Personal Information refers to information that can directly or indirectly identify you. It does not include data that has been irreversibly anonymized or aggregated.

We collect personal information when you:

• Register on our website

• Place an order

• Subscribe to our newsletter

• Contact customer support

• Participate in surveys or promotions

Information we may collect includes:

• Full name

• Email address

• Billing and shipping address

• Phone number

• Payment information

• Order details

• IP address and device information

You may browse our website anonymously.

We collect only the information necessary to:

• Process your orders

• Provide customer support

• Improve our services

• Comply with legal obligations

2. How We Use Your Information

We use your information for the following purposes:

• To personalize your shopping experience

• To process transactions and deliver products

• To provide order confirmations and shipping updates

• To improve our website and customer service

• To administer promotions, surveys, or special offers

• To send periodic emails regarding orders or company updates (you may opt out at any time)

We do not sell your personal information.

3. Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent (GDPR Article 6(1)(a))

• Contract performance (GDPR Article 6(1)(b))

• Legal compliance (GDPR Article 6(1)(c))

• Legitimate interests (GDPR Article 6(1)(f))

You may withdraw your consent at any time by contacting us at:
support@frontiabike.com

4. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to data processing

• Request data portability

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

📧 support@frontiabike.com

We may request identity verification before processing your request.

5. How We Protect Your Information

We implement industry-standard security measures, including:

• Secure Socket Layer (SSL) encryption

• Secure payment gateways

• Restricted access to sensitive data

Payment information is processed through secure third-party providers and is not stored on our servers.

You are responsible for maintaining the confidentiality of your login credentials.

6. Cookies and Tracking Technologies

We use cookies to:

• Remember cart items

• Store user preferences

• Analyze website traffic

• Improve user experience

We may use third-party analytics services such as Google Analytics to better understand website usage. Google may store data on servers in the United States.

You may disable cookies in your browser settings, but some website features may not function properly.

7. Disclosure of Information

We do not sell or trade your personal information.

We may share information with trusted third parties that assist us in:

• Website operations

• Payment processing

• Order fulfillment

• Shipping logistics

• Customer communication

These partners are required to maintain confidentiality and use data only for authorized purposes.

We may disclose information when required by law or to protect our legal rights.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders

• Provide customer service

• Comply with tax and legal requirements

9. Third-Party Links

Our website may contain links to third-party websites. These sites operate independently and have separate privacy policies. We are not responsible for their content or practices.

10. Communications and Marketing

With your consent, we may contact you via:

• Email

• Phone

• SMS

• Social media

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.

11. Data Sharing with Service Providers

For order verification and fraud prevention purposes, we share limited order information (Order Tracking Number, Courier Name, and Transaction Number) with a service provider called Proveway Uptrack.

Proveway Uptrack synchronizes and verifies shipping details with payment gateways. They do not access personal information such as your name or email address.

You can review Proveway’s Privacy Policy here:
https://www.proveway.com/blog/privacy-policy

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

📧 support@frontiabike.com