Shipping Policy
This Shipping Policy applies to all orders shipped within the United States.
This policy is designed to ensure that you are clearly informed about our shipping procedures. By placing an order with FrontiaBike, you agree to the terms outlined below.
A. Shipping Cost
We offer free standard shipping on all orders within the continental United States.
Please note:
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We do not ship to PO Boxes, APO, or FPO addresses.
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Additional shipping fees may apply to Alaska and Hawaii.
B. Order Processing & Cut-Off Time
Order Cut-Off Time:
10:00 AM – 6:00 PM (PDT)
Orders placed within this time frame will begin processing the same business day.
Processing Time:
Orders are processed within 0–1 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
C. Delivery Time
Estimated delivery time is 2–4 business days after shipment.
In most cases, customers receive their packages within 2–5 business days from the date of purchase.
Please note that delivery times may be affected by unforeseen circumstances such as:
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Severe weather conditions
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Carrier delays
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Public holidays
We appreciate your understanding should any unexpected delays occur.
D. Tracking Information
Once your order has shipped, you will receive an email containing:
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Your tracking number
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A tracking link
You may use this information to monitor your shipment in real time.
If you do not receive tracking information within 2 business days, please contact us at:
E. Shipping Carriers
To ensure safe and reliable delivery, we primarily ship via:
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UPS
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FedEx
Carrier selection is determined based on delivery location and order size.
F. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team immediately:
For damaged items, we may request:
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Photos of the damaged product
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Photos of the outer packaging
We will work directly with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or need assistance with your order, please contact:
Thank you for choosing FrontiaBike. We appreciate your trust and look forward to serving you.