Return & Refund Policy

By placing an order with FrontiaBike, you agree to the terms outlined below. These policies are designed to ensure you fully understand our return and refund procedures. This policy applies to orders within the United States.

A. 30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition as received

• Be unused and unworn

• Include all original packaging and accessories

• Include proof of purchase (receipt or order confirmation)

Returns that do not meet these conditions may not be accepted.

B. Return Process

To initiate a return, please contact us at:

📧 support@frontiabike.com
📞 +1 408-641-8655

If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

• Inspection time: approximately 1–7 business days after receipt

• If approved, you may choose either a replacement product or a refund

Items sent back without prior return authorization will not be accepted.

C. Return Method

Returns must be sent back by mail using the instructions provided by our support team.

D. Damaged, Defective, or Incorrect Items

1. Defective or Damaged Products

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

For defective or incorrect items:

• Return shipping cost: $0.00 (covered by FrontiaBike)

• Restocking fee: $0.00

2. Customer Remorse (Changed Mind / Ordered by Mistake)

If you ordered the wrong item or no longer want the product, please contact us as soon as possible.

For customer remorse returns:

• Customer is responsible for the actual return shipping cost

• Restocking fee: $0.00

Returned items must meet the eligibility requirements listed above.

E. Exchanges

The fastest way to receive a different item is to:

1. Return the original item (after approval)

2. Place a new order for the desired product

For exchange assistance, please contact:

📧 support@frontiabike.com
📞 +1 408-641-8655

F. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

• Refunds will be issued to your original payment method

• Processing time: within 10 business days

• Please allow additional time for your bank or credit card provider to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 support@frontiabike.com
📞 +1 408-641-8655